Software support and maintenance
Software kept healthy after launch, whoever built it. We fix bugs, apply security patches and upgrades, keep an eye on monitoring, and respond within times agreed in writing.
What’s included
Bug fixes and small changes
Logged, prioritised and fixed in an agreed order.
Security patches and upgrades
Dependencies, frameworks and servers kept up to date.
Monitoring
Errors and downtime noticed by us, not by your customers.
Agreed response times
How quickly we respond, written into the agreement.
Training and handover
Your team shown how things work, whenever they need it.
When it makes sense
- The agency that built your software has moved on.
- Updates keep getting postponed until something breaks.
- You need someone responsible for keeping things running.
What you get
- A review of the software before we take it on
- A support plan with response times
- A monthly summary of what changed
- Up-to-date documentation
Questions about support and maintenance
Can you support software you didn’t build?
Yes. We start with a review so we understand it, then agree what support covers and the response times.
What’s included in a support plan?
An agreed amount of work each month, response times by severity, and a monthly summary. We shape it around how critical the software is to your business.
Related services
Tell us what you need built.
A free 30-minute call with an engineer. You get the scope, timeline and price in writing before you commit, and a reply within one working day.